FAQs

Below FAQ are some common concerns of our clients.
If you have other questions, please just send it to service@spedrea.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Yes, we will assist you ANYTIME if needed

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Technical Questions

USB-C Connection:

  • Make sure the USB-C port on your laptop is full-founctioned, and plug the USB-C cable on the right port (TYPE-C1 & TYPE-C2 marked) of the KEFEYA laptop screen extender.

HDMI & USB-A Connection:

  • Check the back of the laptop monitor extender, make sure you have connect the HDMI to USB-C cable insert in the Type-C port with HDMI marked of the screen extender(There's font identification).

  • Use another USB-A to USB-C cable to connect your laptop and the portable monitor to power on the screen extender, then active your laptop after connected.

It may be that your laptop is low battery or voltage is insufficient, use an extra USB-A to USB-C cable to power your laptop or the monitor extender.
It may be that your laptop does not have enough power. Please charge the monitor with an extra power supply that provide 5V/2A. Please activate your laptop screen, avoid putting your computer to sleep.
Unable to find satisfactory answers ? Contact Support